Contact CTT Wellness

Yes. Appointments can be rescheduled directly through JaneApp up to 24 hours in advance. If you’d like to switch therapists, contact our intake team; no explanation needed. The right fit is one of the biggest predictors of good therapy outcomes, so we’d rather rematch you than have you disengage. Many clients find their fit on the first try, some don’t, either way, we’ll sort it.

No. You can book directly with CTT Wellness through JaneApp or by contacting our intake team; no physician referral is required. That said, some extended health plans may require a referral for coverage, so check with your provider before booking. Referrals from doctors, schools, EAPs, insurers, and legal teams are welcome and easy to process. Our intake team coordinates directly with your office when needed.

For general questions, insurance coverage checks, or professional referrals, use the Get in Touch form above, call us at 1-289-547-5911, or email info@criticaltraumatherapy.com. Our intake team typically responds within one business day. For urgent mental health support, CTT isn’t a crisis service. Please contact 9-8-8 (Canada’s Suicide Crisis Helpline) or your local emergency room if you need immediate help.

Choose the clinic closest to you (Grimsby, St. Catharines, Oakville, or Kitchener), or select virtual if coming in person is not practical. Virtual sessions are available across Ontario, Newfoundland, and Nova Scotia. In-home and community sessions are available in select Ontario regions for some services. Not every service is offered in every format, so if you are unsure, our intake team can help match you based on therapist specialty, availability, location, and your preferred format. Many clients start with a free consultation before committing.

You’ll receive a confirmation email with session details, intake forms to complete in advance, and either directions to the clinic or a secure virtual link. Your first session is mostly about getting to know each other. Your therapist will ask about your history, what brings you in, and what you’re hoping to work on. You don’t need to come prepared with a plan; showing up is enough.